Refund & Return Policy
Standard Return
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Returns: You may return unused, unopened items within 14 days of delivery for a refund or exchange.
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Condition: Items must be in their original condition and packaging.
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Process: To start a return, please contact us at rootsandcreative@gmail.com with your order number and reason for return.
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Shipping Costs: Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Damaged or Defective Items
If your order arrives damaged or defective, please email us at rootsandcreative@gmail.com within 7 days of delivery with a photo of the item. We will gladly replace or refund your purchase.
Refund Timeline
Once your return is received and inspected, we will notify you. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Contact Us
If you have any questions about our Refund & Return policy, please reach out to us at rootsandcreative@gmail.com